Below are answers to common questions about our prefab homes, shipping and service.
1. Where do you ship?
We currently focus on deliveries within the United States. For other locations, please contact us to check feasibility.
2. How long does delivery take?
Lead time depends on the model, configuration and shipping route. Because prefab homes are large, there is a production period plus international transit time and domestic delivery. We will share an estimated timeline when you place your order.
3. Is installation included in the price?
No. Our pricing typically includes the prefab home and DDP delivery to your specified address, but does not include unloading, crane services or installation.
You must arrange:
Foundation and site works
Unloading and positioning at site
Final installation and utility connections
4. What foundations are required?
Foundation requirements depend on local soil conditions, climate and building codes. Common solutions include concrete pads, blocks, piers or a full slab. A local engineer or contractor should design and approve the foundation.
5. Are your homes “USA ready” for electrical systems?
Yes, our homes are designed to be compatible with USA electrical standards. However, final connection must be done by a licensed local electrician following local codes and regulations.
6. What payment methods do you accept?
We typically accept:
Major credit and debit cards
PayPal
Stripe or similar secure payment processors
Available options may vary; the checkout page or invoice will show current methods.
7. What is your warranty?
Our homes include a 9-month limited warranty on the structure and supplied components, covering manufacturing defects in materials and workmanship.
The warranty does not cover:
Physical damage, misuse or accidents
Improper installation or poor foundation
Modifications done without approval
Damage from extreme weather events or natural disasters
Please read our full Warranty Policy for complete details.
8. Can I return a home after delivery?
You may request a return within 15 days from the date of delivery, subject to our Returns & Refunds Policy.
Conditions typically include:
The home must be unused and in original condition as far as possible.
All components and accessories must be included.
Return shipping and related costs are usually the customer’s responsibility unless the product is clearly defective due to our error.
9. Are customisations possible?
In many cases, yes. We can discuss:
Different interior finishes
Additional windows or doors
Layout tweaks and small modifications
Major structural changes may not always be possible or may require extended lead times. Always confirm customisation feasibility with us before placing an order.
10. Are these homes permanent or temporary?
Prefab homes can be used as either semi-permanent or long-term housing, depending on your foundation and local rules. Many customers use them as permanent main homes, while others use them as rental cabins, studios or guest units.
11. Can I visit a model home?
At this time, we primarily operate online. In some cases we may be able to share factory photos, videos or project references. Contact us to see what is available.
12. How do I track my order?
Use the “Track Your Order” page on our website. Enter:
Your order ID (from your confirmation email)
The billing email you used at checkout
You’ll see the current status or next steps.
13. How do I contact support?
For any questions about models, orders, shipping or policies, please contact:
